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These are the Terms and Conditions of Purchase at Wolf and Clay. You can also read our Privacy Policy below.

 

E-commerce

We do our best to make sure our online listings are accurate, but occasionally accidents occur. If there is a problem with your order (for example, it is out of stock, or there was a pricing error) we may choose to contact you to discuss options in line with both of our rights.

 

Payment

When you purchase with us, you agree to the prices and conditions of sale at the time of purchase. If payment is not received, there is no sale. We currently accept online payments through Square and PayPal. When you make payment through these processors, you need to read and agree to their terms and conditions which are available at their websites. We’re not liable for any issues that arise when you use these facilities. We don’t store your card details, so if you have a payment issue, please contact the provider directly.

 

Discounts

On occasion, we offer sales. You can only use one sale offer at a time; they are not valid in conjunction with other offers. They can only be applied within the stated times, or until sold out. Unless otherwise stated, discounts apply to full-priced goods. Coupons and discounts are not transferable or redeemable for cash.

 

Store Credit

We may issue a store credit at our discretion, subject to the Terms and Conditions of Sale. Store credit can be redeemed within 12 months of the date of issue, or it will be unable to be redeemed, replaced, or refunded.

 

Gift Vouchers

We sell gift vouchers on our website. All vouchers are e-cards, sent either via email or you can book a ceramic workshop directly for your friend. It is your responsibility to safely secure these details. Vouchers can be used for any product or service purchased through our website. They can’t be refunded or redeemed for cash, including partial balances. They are valid for 3 years from the date of purchase.

 

Postage and Delivery

We post products to Australia and around the world. We use delivery service providers to ship our products to you.

 

1. You agree to pay the relevant postage fees calculated at checkout. If there has been a calculation error at checkout, we will contact you.

2. We process all sales within 2-3 business days, unless the item is a custom order. We thank you for being patient at peak times, when our handling period may vary – we are a one woman show!

3. Delivery times vary significantly. Please check the most up-to-date courier information at their website. We will provide you with tracking information for your order.

4. It’s very hard to ship your items to you if the address is wrong. Please contact us immediately if there is an error in your shipping address. If your order is returned to us by the courier, you will be required to pay for redelivery, or accept a refund of your goods minus any shipping fees and handling fees ($5.00) already incurred.

5. We’ll give you a tracking number once your item has been sent. Once it has been posted, it is in the hands of the courier, so you’ll need to contact them if there are any issues.

6. We package your goods with care, but if there happens to be damage to your items, please take photographs of the packaging and items so that we can follow this up with the courier.

7. When the delivery is made, risk passes from the courier to you.

8. Purchase of goods for delivery outside of Australia may be subject to import duties and taxes. You are responsible for paying these fees and we are not liable if you don’t pay them.

 

When Life Happens

There are things outside of our control, like extreme weather events, technical malfunctions, injury, illnesses and more. If something unexpected arises outside of our control, you agree that we may take longer than our expected dispatch time. If the delay is major, we’ll contact you to discuss a solution.

 

Information

We do our best to make sure everything on our website is accurate and reliable when we publish it. Please note, there can be differences in screens showing colours of products. We’re not liable for any loss suffered because of information on our site, unless required by law.

 

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence.

 

Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to:

• replacement of the product;

• repair of the product;

• payment of the cost of having the product repaired; or

• such other fair and reasonable remedy as we are ready and willing to provide.

We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.

 

If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for re-sale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. Please choose carefully as we do not offer refunds for change of mind.

 

To make an ACL-related claim, please contact us via our contact form.

 

Refunds

Are only applicable if your items have arrived damaged. Please contact us immediately with photographs of the packaging and damaged items.

 

Intellectual Property

Making a purchase with us does not transfer intellectual property rights to you. We retain our rights to all material on the site.

 

Disputes

We do our best to resolve any issues quickly and directly. If we’re unable to resolve it within 30 days we’ll go to mediation in QLD and split the costs equally. No Court or Tribunal proceedings will commence unless we’ve completed mediation first.

 

Updates

Any updates to Terms and Conditions will be published on our website, taking immediate effect.

 

Severance

If a Court in QLD/Australia finds any part of our Terms and Conditions void/unenforceable, only that part will be severed.

 

Termination

We can terminate this agreement at any time with notice to you. A refund will be issued for undelivered goods.

 

Jurisdiction

We’re governed by QLD laws. In the unlikely event of an issue, we want to resolve it directly with you. Please contact us first.

 

Last updated: November 2022.

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